He was their top employee. He developed his skill, took advantage of all his training and grew in the role. He was smart and personable.
His managers had him speak directly with customers. They insisted he take time to help train the new people. He did both without hesitation.
Then when his annual evaluations came up he got praise all around but the one piece of critical feedback was that he had to get his billable hours up. He pointed out that to talk directly with the customers and to help and train his colleagues he needed to step away from doing his job. Step…
